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FAQ

  • Q Are you a manufacturer or trading company?

    A
    Answer: We are a full range air filter manufacturer since 2007 in South of China, Filter classification from G1 to H14.
     You can also look at our company website (www.gd-fresh.com or http://airfilterfresh.en.alibaba.com) for more detailed information.
  • Q What Certification, What QA measurements you have?

    A
    Guangdong Fresh Filter Co.,Ltd is certified by UKAS ISO9001-2015 and TS14969.
    All Fresh Air Filter products are strictly following EN779:2012 and EN1822 criteria. For any 3rd party testing, we can always submit to well-known 3rd parties for product testing.
    In-house test report(s) can be furnished upon request.
    Up to now, FRESH AIR FILTER has been granted for EN1822-5 sample testing for H14 HEPA Filters, also ISO16890 test certificate by European Authority, 3rd party CE certificate for Air filters and Activated carbon filters, all the test reports/certificates can be furnished upon request.
     
  • Q When can I get the quotation?

    A
    We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
     
  • Q What's your sample policy?

    A We can provide 1~2 samples if items are in stock, Customers are required to cover the full sample cost and courier fee upfront. The sample cost will be refunded when you place a bulk order.
  • Q Can you produce according to the samples?

    A Sure, we are able to produce according to your samples or technical drawings. If a new mould is required, mould cost will be charged. This fee will be refunded when you place your bulk order.
  • Q Do you accept any OEM/ Customization order

    A Yes, we are open to all OEM orders, once your LOGO is granted to be used by us from you ,We fully understand all ventilation projects / tenders are customized normally, thus we are open to size / spec customization.
  • Q What are your packing terms?

    A Standard packing: Air filter products in PO (HDPE) bags and carton boxes; filter media in PE (LDPE) bags with vacuumpackaging. Neutral packing is adopted by default. For customers with legallyregistered patents, branded box packaging is available subject to submission of your formal authorization letter.
  • Q What's the terms of payment?

    A T/T:30% as deposit, and 70% balance before shipment. We'll provide photos of finished goods and packages for your confirmation before you settle the balance.
  • Q What's your terms of delivery?

    A (1) EXW (2) FOB (3) CFR (4) CIF. Customer indicated forwarders or our own logistic agents.
  • Q What's your delivery lead time?

    A For orders within the MOQ, production normally takes 5-7 working days upon receipt of your advance payment. Exact lead time varies depending on product models and order quantity.

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